Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We may collect information you voluntarily provide, including:

• Contact information — name, email address, phone number, company/brokerage name
• Account information — login credentials, billing details, service preferences
• Client data you share with us — information necessary to perform VA services on your behalf, which may include listing details, client contact information, transaction documents, or CRM data
• Communications — messages, emails, or call recordings when you contact us

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address, browser type, device information
• Pages visited, time spent on Site, referring URLs
• Cookies and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from real estate platforms, MLS systems, or CRM tools you authorize us to access, payment processors, and business partners or referral sources.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our virtual assistant services
• Manage listings, transactions, and client communications on your behalf (as authorized)
• Process payments and manage billing
• Communicate with you about your account or our Services
• Improve and personalize our Site and Services
• Send marketing communications (you may opt out at any time)
• Comply with legal obligations and enforce our agreements
• Detect, prevent, and address fraud, security, or technical issues

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers — vendors who help us operate our business (e.g., hosting, payment processing, email delivery, scheduling tools)
• Your authorized platforms — MLS systems, CRMs, or real estate software you direct us to use on your behalf
• Legal authorities — when required by law, subpoena, or to protect our rights, property, or safety
• Business transfers — in connection with a merger, acquisition, or sale of assets

We require third parties who process data on our behalf to maintain appropriate confidentiality and security standards.

4. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

5. Cookies & Your Privacy Rights

Our Site uses cookies to remember your preferences and improve performance. Depending on your location, you may have the right to access, correct, or delete your personal information, or opt out of marketing.

To exercise these rights, contact us at privacy@northstead.info. California residents may have additional rights under the CCPA/CPRA.

6. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: